eBay Direct Sales Channel – More About this Service

With the great response in the market to the launch of the eBay Direct Sales Channel, many asked us for more details about this sales channel. Following is more information about the service and answers to a number of frequently asked questions about pricing, payments, costs and more.

Questions from diamond suppliers:

At what price will my diamonds be sold - wholesale or retail?

The diamonds will be displayed at retail prices of course, not the wholesale asking prices you use on IDEX Online. GemStoneKing will add a mark-up to your wholesale price, taking into account its own retailing costs. The markups can vary depending on price of diamonds but prices will be comparable to, and competitive with other retailers in the market.

Is the payment for my diamond guaranteed?

Yes.

Do the diamonds displayed on eBay have to be exclusively on eBay or can I continue to sell them in parallel on my other channels?

You can sell your diamond anytime, to anyone you want! All you will need to do than is update your stock on IDEX Online – just as you would have done any way.

Questions from diamond retailers:

Can other diamond retailers - besides eBay and GemStoneKing - also use this diamond e-commerce platform?

Absolutely. IDEX Online’s B2B e-commerce platform is open to all members of our professional community. It is not exclusive to any retailer, including eBay or GemStoneKing.  Many other retailers already link to our B2B platform and enjoy the efficiencies of this worldwide sourcing tool.

There are different solutions available depending on the type of retailer you are, e.g., specialty independent jeweler, small/medium/large chain, brick-and-mortar, online-only, multi-channel, etc. Please contact your local IDEX Online representative to hear more about what sourcing and e-commerce tools might best fit your needs.

Please keep sending us your questions about this service to customersupport@idexonline.com, and we will continue updating the FAQ.