Signet Jewelers Announces New Executive Positions and Retirements

(IDEX Online) – Signet Jewelers Limited, the world’s largest diamond jewelry retailer, announced several organizational changes “designed to enable execution of key business priorities including strengthening customer service, enhancing digital capabilities and driving profitable growth”.

There will be a new President & Chief Customer Officer role to sharpen Signet’s focus on delivering a unified omni-channel customer experience across brick-and-mortar, mobile and digital retail platforms. Sebastian Hobbs, Signet’s UK Managing Director, has been appointed to the role.

A new Chief Retail Insights and Strategy Officer will consolidate and enhance retail analytics, consumer insights and strategy functions to drive strategy across the business. The officer will consolidate responsibility for IT modernization, transformational initiatives and achieving operational efficiencies throughout Signet’s supply chain under the Chief Operations Officer.

Meanwhile, two long-time executives: Ed Hrabak, Signet Chief Operations Officer, and Tryna Kochanek, EVP, North American Store Operations  are retiring.

A digital expert will be added to Signet’s Board of Directors to expand Signet’s overall digital capabilities.

CEO Mark Light said, “We continue to align our organization and priorities with our Vision 2020 strategy and the changing retail environment, characterized by evolving shopping habits and increasing customer expectations for an outstanding digital experience. We are investing and directing more resources to improve the overall customer omni-channel journey, re-emphasizing our commitment to the customer experience and enhancing our analytics function to ensure we are offering products and services that appeal to today’s and tomorrow’s customers. These changes and investments support the long-term growth of our business and build upon our competitive strengths and leading market position.”